Returns and Exchanges Policy

Thank you for your purchase.

Unless otherwise specified, no return or exchange of merchandise will be accepted unless it is faulty, defective or damaged as specified below.

Subject to the returns or exchanges policy, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

  • the returns or exchanges policy applies
  • the merchandise are unused and in new condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes
  • the packaging of the merchandise must be in the condition in which it was delivered to you
  • a request for return or exchange is sent to our customer service representative via email and the merchandise is returned through free pick up from us at the delivery address within a limited period specified.

To request a return or exchange, please get an authorization code via email to with the receipt number and reason for return/ exchange and preferred time of pickup.  

Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.  No cash refund is offered.  Items returned with an authorization code will be subject to a 20% restocking fee.

If you are approved, then your credit will be processed, and a credit will automatically be applied to your next purchase, within fifteen (15) business days. 

Custom Designed and Sale items
Only regular priced items offered by MaAnPa may be exchanged, unfortunately sale items and custom designed items cannot be refunded or exchanged.  The merchandise acceptable for exchange is subject to stock availability.

Additional Information
The packaging and color of the delivered product may differ. The perception of colors may vary from display to display.  Therefore, packaging and colors of the final product may be slightly different than the image packaging and colors.